Obscanity: You'll know it when you see it

Gawker – Amazon.com Admits ‘Embarrassing’ Error Over 57,310 Gay Books – Amazon.com.

They got the same response I got when I emailed – first I got the “It’s a glitch and it’s being fixed” email. The next one said:

It has been misreported that the issue was limited to Gay & Lesbian themed titles – in fact, it impacted 57,310 books in a number of broad categories such as Health, Mind & Body, Reproductive & Sexual Medicine, and Erotica. This problem impacted books not just in the United States but globally. It affected not just sales rank but also had the effect of removing the books from Amazon’s main product search.

Many books have now been fixed and we’re in the process of fixing the remainder as quickly as possible, and we intend to implement new measures to make this kind of accident less likely to occur in the future.

Thanks for contacting us. We hope to see you again soon.

Please let us know if this e-mail resolved your question:

If yes, click here:
http://www.amazon.com/rsvp-y?c=rbwwvxuf3476499483
If not, click here:
http://www.amazon.com/rsvp-n?c=rbwwvxuf3476499483

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Katikara Venkatesh
Amazon.com
We’re Building Earth’s Most Customer-Centric Company
http://www.amazon.com/your-account

Do they even bother to have actual customer service reps, or do they have an “automatic name generator” attached to a stock email responder?

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